Managed IT Service

MANAGED IT SERVICE

Contact us now

info@nexa365.com

Advertisement section

Planing & Development

We offer First, Second and Third Line engineering support from our central Manchester Headquarters. Customers are able to report IT incidents via phone, email or through a bespoke Service Portal.

INCIDENT MANAGEMENT

We follow industry-leading best practice to handle IT incidents, from reporting to resolution. Our customers are updated with progress reports at each stage of the process.

PROBLEM & EVENT MANAGEMENT

We have a proven IT Problem and Event Management process, covering identifying the root cause of incidents, tracking records for common issue analysis and resolution planning.

CHANGE MANAGEMENT

Our proven methodology allows IT departments to monitor and plan each stage of the Change Management process.

CMDB

We can help you develop a Configuration Management Database enabling better management of IT assets and their configuration.

Social Media Marketing

92%

Web Development

84%

Web Design

87%

SEO

97%

SERVICE CATALOGUE

We help you organise your IT Services into service categories, publishing these to both the IT department & your wider business.

ASSET MANAGEMENT

We provide IT Asset Management tools that enable IT asset discovery, categorisation and automatic update.

KNOWLEDGE BASE

Our Knowledge Portal enables you to resolve common IT issues without the help desk, allowing your IT teams to focus on higher priority tickets

SLAS & PERFORMANCE REPORTING

We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions and prevent SLA breaches with timely escalations

NETWORK MONITORING

The appropriate network monitoring service allows your IT teams to identify where problems are occurring and add new features, capabilities and automation to help reduce defect rates and system downtime.

ONSITE & REMOTE SUPPORT

We have a range of fully qualified First, Second and Third Line engineers based across the UK, skilled in providing field support for Windows, Apple, Linux and more across every industry vertical.

CONTINUAL SERVICE IMPROVEMENT

The CSI plans we implement enable customers to take greater advantage of their IT capabilities and resources, find ways to make IT more cost effective, and help to deliver greater business value.